What is in your cotton candy?

Our cotton candy is handcrafted, meaning we keep it simple by only using the finest vegan sugar, various flavor extracts and emulsions, and just enough food coloring to change the color. 

Can we customize the color and flavor of your cotton candy?

Of course! The beauty of handcrafting our sugar is that we can fit any theme or dietary need to the best of our ability. Send us an email at hello@whimcottoncandy.com to learn more about our customization options.

How much cotton candy can you serve in an hour?

We can serve approximately 50-55 individual servings of cotton candy during an hour of cotton candy cart service. 

How do you make cotton candy?

Magic, duh. The center of our machine is really hot and spinning super fast, when we pour our handcrafted sugar in, it melts it down to right before it begins to caramelize and spins it out into threads as the sugar rapidly cools, and with a little luck and lots of practice, we catch it on a cone and serve our guests the best cotton candy they’ll ever taste!

You do parties, right?

We LOVE a celebration! Fill out our inquiry form to fill us in on a few details about your event. Once we receive your form, we will check our availability and send over our pricing guide and available cart service and package options.

When do we pick our flavors?

After we receive your signed contract and deposit for your date, we will send over a form for you to finalize arrival time details, select your handcrafted flavors, and pick fun toppings.

I submitted my inquiry form but haven’t received an email.

Whim is a one-woman show, meaning I personally sort through all of the inquiries, social media DMs, emails, etc. My response time is usually between 24-72 hours. Weekends are packed with events and very little computer time, so expect a response during weekdays. Our emails (occasionally) hide in the spam and promotions folders; if it has been a few days and you’re getting antsy - check your spam.

Something unexpected happened; we need to cancel. What's the cancellation policy?

Things happen. Life is unexpected: kids break their legs, people get sick, and hurricanes exist in Florida. We understand, and if you can give us as much notice as possible we will work with you to reschedule for a date that works for both parties. The deposit is non-refundable, but we handle partial refunds on a case-by-case basis if the event cannot be rescheduled. 

I have a question that is not covered in your FAQs. How do I contact you?

If you would like to book with us, fill out our inquiry form and add your question to the “tell me more about your project” section. If you have a more pressing question, send me an email at hello@whimcottoncandy.com or reach out via social media DMs.

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